Privacy policy

Who we are

This website is operated by 4D Marketing, a strategy, creative and digital marketing agency (“we”, “us”, “our”). This policy explains what personal information we collect through this website, why we collect it, and the choices you have.

It applies to this website only. Work we carry out for clients is covered by the agreement made for that work.

Information we collect

We collect only what we need to respond to you and to keep the website working.

• Information you give us. When you use the contact form, we receive your name, your email address, your company name if you add it, and the content of your message.
• Technical information. Like most websites, our hosting provider may record standard server logs, such as your IP address, browser type, the pages requested and the time of the request.

Please do not send sensitive personal information, such as health or financial details, through the contact form.

How we use it

• To reply to your enquiry and discuss a possible project.
• To keep a record of our correspondence with you.
• To keep the website secure and to fix technical problems.
• To meet our legal and regulatory obligations.

We do not sell your personal information, and we do not use the details you send us for unrelated marketing without your consent.

Legal basis

Where data protection law requires a legal basis for processing, we rely on our legitimate interest in responding to enquiries and running our business, on steps taken at your request before entering into a contract, on your consent where we ask for it, and on compliance with legal obligations.

Sharing your information

We share personal information only where it is needed:

• With service providers who help us run the website and our communications, such as hosting and email providers, under appropriate confidentiality terms.
• With professional advisers, such as accountants or lawyers, where necessary.
• Where we are required to by law, or to protect our rights or the safety of others.

Some of these providers may process information outside your country. Where that happens, we take reasonable steps to make sure appropriate safeguards are in place.

Cookies and third-party services

This website does not use advertising or analytics cookies. Our typefaces are loaded from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google when a page loads. Google’s own privacy policy applies to that connection.

If we add analytics or other tools in future, we will update this policy and, where required, ask for your consent first.

How long we keep it

We keep enquiry correspondence for as long as needed to respond and to follow up on any resulting project, and then for a reasonable period for our records, unless the law requires us to keep it longer. Server logs are kept for a short period by our hosting provider.

Your rights

Depending on where you live, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct or delete it;
• object to or restrict how we use it;
• withdraw consent where we rely on it;
• complain to your local data protection authority.

To make a request, contact us using the details below. We may need to confirm your identity before acting on it.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

For any question about this policy or your personal information, please write to us through the contact form on our home page.